E-commerce Seller Glossary

Key terms and definitions every Indian e-commerce seller should know

When a shipped product is returned back to the seller or marketplace warehouse due to customer refusal, delivery failure, or return initiation.

Periodic payment made by a marketplace to sellers after deducting all applicable fees, commissions, and charges for delivered orders.

Process of comparing order records with marketplace payment records to identify and resolve discrepancies in settlements.

A unique identifier assigned to each distinct product variant, used for inventory tracking and product-level profitability analysis.

All charges levied by a marketplace on sellers, including commission, shipping fees, processing fees, and GST on fees.

Shipping of returned or refused products from the customer's location back to the seller or marketplace warehouse.

Shipping of products from the seller's location or marketplace warehouse to the customer's delivery address.

Compensation paid by the marketplace to sellers for approved claims such as damaged, lost, or incorrectly handled items.